# Support

For technical questions or problems, contact the Aurora support team by email.

## Contact support

- **Email:** [support@aurorainfra.ai](mailto:support@aurorainfra.ai)

## What to include

To help us resolve your issue quickly, please include:

- Your Tenant name and ID.
- The service and resource involved (for example, a bucket, model, or virtual machine).
- A clear description of the problem and what you expected to happen.
- Any relevant error messages, and timestamps.
- The steps needed to reproduce the issue.

## Other contacts

- **Legal notices:** [legal@aurorainfra.ai](mailto:legal@aurorainfra.ai)
- **Abuse / illegal-content reports:** [abuse@aurorainfra.ai](mailto:abuse@aurorainfra.ai)

See [Legal contact points](https://docs.aur.lu/docs/legal/contact) for the full list of designated contacts.

## Before you write

Many common problems are covered in the documentation:

- [S3 troubleshooting](https://docs.aur.lu/docs/s3/reference/troubleshooting) and [S3 FAQ](https://docs.aur.lu/docs/s3/reference/faq)
- [Inference integrations troubleshooting](https://docs.aur.lu/docs/inference/integrations)