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Support

For technical questions or problems, contact the Aurora support team by email.

Contact support​

What to include​

To help us resolve your issue quickly, please include:

  • Your Tenant name and ID.
  • The service and resource involved (for example, a bucket, model, or virtual machine).
  • A clear description of the problem and what you expected to happen.
  • Any relevant error messages, and timestamps.
  • The steps needed to reproduce the issue.

Other contacts​

See Legal contact points for the full list of designated contacts.

Before you write​

Many common problems are covered in the documentation: