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Legal contact points

Last updated: 28 July 2026 Version: 1.0

This page lists Aurora's designated contact points for authorities, service recipients, and third parties, as required by Regulation (EU) 2022/2065 (Digital Services Act, "DSA") and Regulation (EU) 2021/784 (Terrorist Content Online Regulation). It supplements the Terms of Service (in particular Section 13).

Single point of contact (DSA Articles 11–12)​

Our single point of contact for Member State authorities, the European Commission, and the European Board for Digital Services (DSA Article 11), and for recipients of the Services (DSA Article 12), is:

Illegal-content notices (DSA Article 16)​

Anyone may report allegedly illegal content hosted on the Services to:

For your notice to be actionable, please include all of the following elements (DSA Article 16(2)):

  1. A sufficiently substantiated explanation of why you consider the content to be illegal.
  2. The exact electronic location of the content — for example URL(s), the bucket/object identifier or content identifier (CID), or, for the Compute Service, IP address and port — and, where necessary, additional information enabling its identification.
  3. Your name and email address — except for notices concerning offences referred to in Articles 3–7 of Directive 2011/93/EU (child sexual abuse offences), which may be submitted anonymously.
  4. A statement confirming your bona fide belief that the information and allegations contained in the notice are accurate and complete.

We confirm receipt without undue delay where contact details are provided, assess notices in a timely, diligent, non-arbitrary, and objective manner with human review, and inform the notifier and (where we act against content) the affected Customer of our decision with a statement of reasons and information on available redress. See Terms of Service Section 13.4 for details.

Terrorist-content removal orders (Regulation (EU) 2021/784)​

Our contact point for removal orders under Regulation (EU) 2021/784 is:

This mailbox is monitored so that removal orders can be executed as soon as possible and, in any event, within one hour of receipt. In Poland, the competent authority is the Head of the Internal Security Agency (Szef ABW).

General support​

For all other matters, including support requests and complaints: